18 Agassiz Circle
Buffalo, NY 14214
1880 S. Winton Rd.
Rochester, NY 14618
Effective December 6, 2005
All requests to the Facilities Department concerning areas/equipment requiring repair, moving of furniture, and housekeeping related requests will be forwarded to the Facilities Department. These requests will be entered into the Integrated Service Information System (ISIS) for tracking, planing and scheduling.
The following procedures will be adhered to for all work requests submitted to the Facilities Department at Medaille College. Discontinue use of the paper Medaille College Work Request Forms that are presently being used throughout the campus.
Work Requests -- email your request to email@example.com or call ext. 2527.
E-mail is the preferred means of inputting work requests to the Facilities Department. An e-mail address, firstname.lastname@example.org, has been established for this. Work requests will be submitted in accordance with the following:
The Facilities Department should not receive any work requests directly from faculty, staff, or students unless it is an emergency.
Each work request will require the following information for EACH item requiring attention:
All work requests for moving of furniture will require communication between the requesting Department Manager and the Facilities Department Director prior to any work being started. This is to ensure that the scope of the work requested is clearly understood by all involved.
Note: After your work request is entered into the ISIS system and a work order number is assigned, you will receive that work order number via return e-mail. This work order number can be used by your Department to track/inquire about the status of the work requested.
To ensure proper utilization of available manpower/expertise the Facilities Department staff is assigned work orders on a priority/date/time-received basis. To ensure that these work requests are completed in a timely manner, please do not verbally request Facilities Department staff to do any other work. If you find you have work that needs to be done, submit those requests via e-mail, and the work will be scheduled accordingly. The only exception to this is if the request is an emergency.
Call ext. 2527 during normal work hours. Facilities department staff will verify the emergency and take the required action. After normal working hours, call Public Safety (ext. 2911). Public Safety will notify the Facilities Director.
Non-EmergencyWork Requests submitted from Departments fall into two categories.
Routine Work Requests
Urgent Work Requests
All work will be scheduled on an as received basis, dependent on the availability of manpower and work requests already received. Every effort will be made to keep Departments apprised of the status of their work requests.
The instructors were knowledgeable and welcomed class discussions, with
respect for each student's contribution. I've learned how to be a more
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much I had sharpened my knowledge.