About Susan C. Steffan
After graduating with my MBA, I worked in a variety of finance, marketing, and managerial positions. My past experience includes Senior Operations Analyst at Hearst Publishing, and Senior Buyer, Supervisor for Market Research and Business Planning, Divisional Business Planner, and Senior Marketing and Advertising Specialist at Delphi Automotive.
I have taught courses in Medaille's BBA, MBA, and MAOL programs since 1997, first as an adjunct instructor, and joined the full time faculty in 2009. Since 2017, I have been the Chair of the Department of Business, Management & Leadership. I teach courses in finance, managerial accounting, budgeting, negotiations, and business planning.
I work with the Center for Entrepreneurial Leadership and the Entrepreneurial Assistance Program, training local business leaders and entrepreneurs in financial planning and business strategy. Through my consulting practice, Steffan Solutions LLC, I work with businesses in the areas of financial training, negotiations training, cost control, and business plan development.
I live in Clarence, New York, with my husband of 29 years. We have three children, one a college graduate, and two currently in college.
MBA, MAOL & BBA
Klostermann, K., Steffan, S., Mignone, T., & Weeks, W. (Invited). Psychology and the leadership void: a call for formal leadership development. Forensic Science & Addiction Research. 3(2): 2018
Klostermann, K., Steffan, S., Mignone, T., & Weeks, W. (Invited). Diffusion of new treatments in community practice: Recommendations for implementation. Forensic Science & Addiction Research. 3(5): 2018
Mignone, T., Steffan, S., Weeks, W., Klostermann, K., & Persessotti, M. Psychology and mental health practice: A crisis of leadership. Psychology & Psychological Research International Journal. 3(3): 2018
Steffan, S., & Klostermann, K. (Invited). Performance measurement in behavioral healthcare centers. SM Addiction Research & Therapy. 2(1): 2018
Steffan, S., & Klostermann, K. (Invited). Process improvements is the behavioral healthcare setting. 2019
Klostermann, K., Mignone, T., Steffan, S., & Mahadeo, M.. (Invited). Supervision in psychotherapy: clinical considerations and recommendations for improving the supervisory process and enhancing professional development. 2019
PRESENTATIONS & WORKSHOPS:
Finance for Non-Financial Managers - Center for Entrepreneurial Leadership/SUNY Buffalo – Lecture,
Income Statement & Balance Sheet Basics – Entrepreneurial Assistance Program – Lecture,
Finance for Non-Financial Managers - Critical Leadership Skills Development Class, Speaking of
Strategy - Lecture, 2020
All Rise: Developing Your Negotiation Skills – Buffalo Niagara Partnership – Workshop, 2019
BN360 Legal Briefs: The Art of Negotiation – Buffalo Niagara Partnership – Panel Discussion, 2018
Negotiating for Business & Personal Success – Buffalo Chapter, Project Management Institute –
Breakout Session, 2017
Finance for Non-Financial Managers – Buffalo Chapter, Project Management Institute –
Breakout Session, 2017
Financial Literacy – Kenmore-Tonawanda Chamber of Commerce – Lecture – 2017
Financial Literacy – Superior Group – Employee Training Session – 2012
The value I use to guide almost every action in my personal and professional life is integrity. To me, integrity means that if I make a promise, I keep it; if I’m given a deadline, I make it; if I see something wrong, I speak up. I’ve walked back in stores that have undercharged me to correct the problem. I’ve stood up for the concerns of students and colleagues when it would have been easier to be quiet. I believe very strongly in doing the right thing, even when no one is looking.
I’m pretty good at making and decorating fancy cakes and cupcakes! I’ve even done a wedding cake before!
Financial Education. I believe everyone needs to be taught the skills to manage their own finances at home, and to understand the finances of their company. I hear way too many stories of people who are victims of fraud because they didn’t understand the financial “advice” they were given and were afraid to ask questions. I also think everyone needs to understand what it means to live within their means. Understanding your company’s finances can make you a more effective employee, help you get promoted, and tell you when it’s time to leave.
It is important to read the syllabus and practice good time management. Invest in a good planner, enter all your important deadlines, and plan ahead. Whenever you run into trouble, let the professor know - they really can help!
Get to know your professors.Your professors are there to help you succeed. They can be a great source of assistance with coursework, career planning, graduate school, and general college questions. Professors are connected to the community, and can help with internships, careers, and networking connections. We love to talk to students!